Refund policy
Thank you for shopping with us. We strive to provide high-quality products and excellent customer service.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, the item must:
- Be returned within 30 days after delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, accessories, and manuals (if applicable).
- Include proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Gift cards
- Final sale or clearance items
- Products damaged due to misuse, improper handling, or normal wear and tear
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the item
- Description of the issue
Email:
marnapipes65@outlook.com
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Exchanges
We currently replace items only if they are defective or damaged.
Contact
For any return or refund inquiries, please contact:
Email: marnapipes65@outlook.com